Shipping Policy

Please read our shipping and delivery policy carefully to avoid any inconvenience.

Orders ordered after 1 p.m. on Friday or over the weekend will be sent the next business day (Monday) Orders placed on bank holidays will be sent the next business day (Monday or Tuesday), but this may differ during the Christmas and New Year holidays.

Can I change my shipping address after I've placed my order?

Please call our customer service department at +44 1438 94 1106 if you need to change the delivery address for any reason.

Delivery Cancellations

Orders cannot be cancelled once they have been dispatched; any unwanted items must be returned to us.

If you tell us of your desire to cancel within 30 calendar days after the delivery of the goods, you are entitled to a refund.

Your order will include a returns sheet; please fill it out thoroughly before returning any products.

In the event of a delivery problem

All products are checked, packaged, and sealed before delivery to ensure that you receive the correct order.

Please call us at +44 1438 94 1106 if you have any questions regarding the contents of your order, such as missing, incorrect, or damaged products.

Can you deliver to a different address than my billing address?

Yes. Please fill out all of the information at the checkout if you want your things delivered to a different address than your billing address. If you choose a billing address that is different from the delivery address, we may want extra information about your order. Please double-check all of your contact details.

If our customer care representatives need to contact you for more information, they will first email you.

Please bear in mind that your billing address must correspond to the address where your card is registered, otherwise, your payment may be denied.

What should you expect on the day of delivery?

All deliveries must be signed for. We will send you an email with details on how to track your order as well as an expected delivery date.

If no one is available to sign for the parcel, Royal Mail will return it to the nearby depot. You then have 14 days to pick up the item from a Royal Mail site near you.

When picking up your belongings, please provide a photo ID, such as a passport or driver's license.

Will I be notified after my item has been shipped?

We will notify you through email once your order has been packed and sent. On the day of delivery, the courier company will send you an SMS within a 1-hour time frame. To get an SMS, please provide a mobile phone number at checkout.

Shipping Schedules

We ship your items with Royal Mail tracking 24. The expected delivery period for this service is 24 hours, depending on your postcode. Royal Mail delivery hours are,

• 7 a.m. to 5 p.m. Monday through Friday.
• 7 a.m. to 5 p.m. on Saturday

HOW COME THE DELIVERY TIME IS LONGER THAN EXPECTED?

This may occur if it takes us longer to restore an item; nevertheless, you will be notified through email if this occurs. If you have any further questions.

What is the cost of shipping and Handling days?

All product orders include shipping. We have certain concerns for you if you pick next-day delivery; please check the point below:

1-Economy (£3.99): 4-5 working days

2-Express Shipping (£4.99): 3-4 working days

3-Express Signed for (£5.99): 2-3 working days

4-Special Delivery Details:

• For orders below £75: Delivery charge is £7.99
• For orders between £75 and £150: Delivery charge is £8.99
• For orders above £150: Delivery charge is £8.99

What if my order is unavailable?

Delivery will be delayed until the stock is replenished. For further information, please contact our customer service representatives.

Do you deliver on weekends?

Yes, orders placed before 9 p.m. on Friday will be delivered on Saturday.

Will I be contacted if my order is shipped?

Once your order has been picked up, you will get a text or email confirming the delivery date and tracking details.

On the day of delivery, you will receive a text or email with a one-hour delivery window, which might be between 7:30 a.m. and 7:30 p.m.

What if I don't meet my delivery deadline?

The courier will leave a business card (with contact details) and return the next day. If you do not get your second delivery, your order will be cancelled. Please contact us if a second missed delivery attempt occurs.

In the United Kingdom, where do you deliver?

We deliver to all UK mainland postcodes, while delivery to the Scottish Highlands may take longer. Northern Ireland is also served, however, delivery times may vary.